Frequently asked questions

Question about Saddles

1What types of saddles do you offer?
Explore our diverse selection of saddles, including Western, English, Used saddles and Saddle Pads. Each expertly designed for specific riding styles and preferences.
2How do I choose the right saddle size for me and my horse?
Refer to our detailed sizing guides or contact our knowledgeable team for personalized assistance. Finding the perfect fit for both rider and horse is essential for a comfortable and safe riding experience.
3Are your saddles suitable for beginners and experienced riders alike?
Absolutely, our range caters to riders of all levels. Whether you're a novice or a seasoned rider, we have saddles tailored to provide comfort and support, ensuring an enjoyable experience for everyone.

Questions about Account

1How do I create an account on your website?
Click on the "Sign Up" or "Create Account" link on the top right corner of our website. Follow the prompts, and you'll have your account set up in no time, allowing you to track orders and manage your preferences.
2Can I update my account information, such as my shipping address and email?
Certainly, log in to your account and navigate to the "Account Settings" section. Here, you can update your personal details, including shipping addresses, email addresses, and password.
3Is my account information secure?
Yes, your account security is our priority. We employ advanced encryption and security measures to safeguard your personal and payment information, ensuring a safe and protected online experience.

Questions about Payment

1What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment through Stripe and direct bank transfers for large or wholesale orders.
2Is my payment information stored securely?
Rest assured, we do not store your payment information on our servers. All online payments are processed through a secure gateway, ensuring the confidentiality of your financial details.
3Are there any additional charges or taxes applied to my purchase?
Sales tax may be applicable based on your shipping address and local regulations. The total amount, including taxes and any applicable charges, will be displayed during the checkout process for your review before confirming the purchase.

Questions about Returns

1What is your return policy?
We have a 30 days hassle-free return policy. If your saddle doesn’t meet your expectations, please review our detailed Return and Exchange Policy on our website. Contact our customer support, and we'll guide you through the return process.
2How do I initiate a return or exchange?
Reach out to our customer support team via email or the contact form on our website, providing your order details and reason for the return. We'll assist you in processing the return or exchange swiftly and efficiently.
3Is there a warranty on your saddles?
No, we don't provide warranty option for our saddles.

If you have any more questions or need further assistance, don't hesitate to contact our dedicated customer support team. We're here to ensure your saddle shopping experience is seamless and enjoyable.

Saddles Center

Address: 14238 State Hwy 64, Ben Wheeler,
TX 75754, United States
Phone: +1 720-263-5986